I purchased a nice apple(1st) and a junk HELIOS water bottle online. The water bottle was a second. Buyer beware! The water bottle looked like crap. I looked at a gift shop full of seconds and there wasn't one piece that could compare to the garbage Blenko sent me. This is what they do. They process online orders with their garbage to get rid of it. They can't sell it in the gift shop because it's too terrible looking. Their policy of no returns is intentionally set up that way so you can't return it. You can return seconds from the gift shop, but they don't sell anything that looks bad and you know what you're getting there. Very disappointed and the customer service dept. made me even more angry. I would have bought many more pieces from Blenko in the future, but now I will purchase nothing. Their loss - not mine.