Program Description

Blenko Glass Company, INC offers SMS/MMS text messaging services to enhance customer experience through three distinct programs:

1. Customer Support Program

• Technical assistance and troubleshooting

• Product care and maintenance guidance

• General customer service inquiries

• Resolution of customer concerns and issues

2. Purchasing Assistance Program

• Product availability requests

• Pricing information and quotes

• Personal shopping assistance

3. Marketing & Transactional Program (Requires separate opt-in consent)

• Special offers and discounts

• New product launch announcements

• Seasonal sales and promotions

• Exclusive subscriber benefits

• Company news and updates

• Purchase confirmation and shipping updates

• Order status updates and tracking information

• Other Transaction-related communications as requested

Support & Purchasing Assistance Consent Agreement

By requesting text message communication through any of the following methods, you provide express written, verbal, or implied consent to receive SMS/MMS messages from Blenko Glass Company:

• Verbal requests made during phone calls to Blenko Customer Support

• Verbal requests made during phone calls to our Visitor Center

• Inbound text messages sent to our Help Desk phone lines

• Inbound text messages sent to our Visitor Center phone lines

• Written requests submitted via email

• In-person requests made at our facility or through authorized representatives

This consent applies to both automated and manual text messages related to Customer Support and Purchasing Assistance programs.

Marketing & Transactional SMS/MMS Consent Agreement

Customers can opt in to receive marketing text messages through our website checkout process only. The marketing SMS opt-in is located during the checkout flow on https://blenko.com and its various subdomain storefronts.

During checkout, customers will see a clearly marked checkbox with opt-in language allowing them to consent to receive promotional and marketing text messages from Blenko Glass Company.

Important: Marketing SMS consent is separate from Customer Support and Purchasing Assistance consent. Opting out of one program does not affect the other programs unless specifically requested.

Important Program Disclosures

Message and Data Rates: Message and data rates may apply! Contact your wireless carrier for details regarding your messaging plan and any applicable charges.

Message Frequency: Message frequency varies based on your requests, order activity, customer service needs, and marketing schedule. You may receive messages as needed for support inquiries, purchase assistance, or order updates. Frequency is not predetermined and depends on customer demand and interaction.

Opt-Out Instructions: You may opt out of receiving text messages at any time by:

• Replying "STOP" to any text message from Blenko Glass Company

• Calling our Customer Support line and requesting removal

• Visiting our Visitor Center and requesting removal in person

• Sending an email request to opt out via support@blenko.com

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-consent to the program.

Carrier Support: For help with text messaging, reply "HELP" to any message or contact Blenko Glass Company directly during business hours.

Customer Support: For general program inquiries, customer support needs, or to request assistance with the SMS/MMS program, please reach out to support@blenko.com or visit our help portal at https://help.blenko.com

Program Changes: Blenko Glass Company reserves the right to modify or discontinue this messaging program at any time with appropriate notice.

 

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This disclaimer ensures compliance with 10DLC (10-Digit Long Code) requirements for Business-to-Person SMS messaging and applicable telecommunications regulations.

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