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The Response and Road Ahead for the Special Edition Red, White, and Blue 384 Water Bottle
- Captains Log

The Response and Road Ahead for the Special Edition Red, White, and Blue 384 Water Bottle

For as long as I can remember, the 4th of July has been one of the quietest holidays of our year. Our customers have traditionally shown less interest in patriotic glass than in our other offerings, and our foot traffic and sales records reflect that.
So we planned for a mostly ordinary day and set out a small run of the Special Edition Red, White, and Blue 384 Water Bottle in our Visitor Center. The next thing I knew, our parking lot was completely full before my staff arrived! They couldn't even find a place to park.
We did not account for just how much America's big birthday would stir people this year. We have tons of data these days but we didn’t see any numbers out of the ordinary or any warning signs. That is not an excuse. We misread the moment, we came up short, and we will do better.
People drove a long way and put in a lot of effort to be here, and many of them went home empty-handed because we simply did not make enough. If you were one of them, I am sorry. That miss was ours, and we will own it. To try to accommodate everyone, we then listed the patriotic bottle on our online store.
To say the response has been staggering is an understatement. We received more than 500 orders in the first 12 hours after our social media post. Not much shakes me these days, having been around the block here at Blenko a couple of times now, but that number stopped me in my tracks. Thank you. Truly.
So here is where we stand:
Producing and fulfilling these Special Editions will take time. Every bottle is mouth-blown by hand and lung, one at a time, in Milton, West Virginia.
There is no machine that does this for us, and there is no warehouse in the back with pallets of them waiting. We make each piece the way Blenko has made glass since 1893: a gather or two of molten glass on the end of a blowpipe, human breath, human hands, and a great deal of heat and sweat. No two are exactly alike, because no two ever could be.
We are in the process of ramping up production and putting more trained hands on the floor to meet this demand. Even with our best efforts to scale up, the reality is that filling every order will take weeks, not days.
We produce and fulfill each bottle in the order it was placed on a first come, first served basis - the same way we always have. I would rather tell you that straight than make a promise we cannot keep. Our task now is making sure the bottle you receive will have been worth the wait.
We are going to keep this festive bottle available for as long as we reasonably can, but to be clear: this is a limited-time offering, not a permanent one. At some point we will have to close it out and turn our furnaces toward the fall and the holidays. When that day is near, we will give you fair warning.
Any reasonable person would be asking: why can't we go faster? The truth is that we could! The machines needed to make a perfect water bottle at scale exist. We simply choose not to use them; never have, never will. Even our apprenticeship program is five years long, moving at lightspeed compared to how we used to do it, but still not fast enough.
For us, slow is not a flaw to fix. That is the entire point.
It is worth remembering that the first factory in what became this country was a glasshouse, built at Jamestown in 1608, where a handful of people made glass by hand the only way they could, the hard way. This craft is older than the nation itself. Think back to a time before plastics. How did we store and transfer food or other perishables? So much of it was glass.
Blenko has been part of that story for 133 years, which means we have been here for more than half of America's 250. We do not take that lightly.
Success attracts imitation. We have been copied before, and we will be copied again. That tends to happen when people have the appetite to follow but not the vision, or the talent, to lead. They can try to copy what we make, and even how we make it, but what they cannot copy is why we do it.
That kind of thing is earned, not traced, and we earned it honestly. It does not trouble us, as we have moved forward and onward for more than a century without looking over our shoulder, and we are not about to start now. We do not pour our energy into spite or retribution. We pour it into our glass, our color, and our people, with the intent to build a brighter and more colorful world.
That is the American spirit as I understand it. The only competition we have ever been concerned with is the same one that many other trades and craftsmen pursue: ensuring today's work is better than the work we did the day before.
As such, while I can't promise we'll never goof or slip up again, I can promise that we will always make the effort to fix it and will do so head-on.
To everyone who showed up on the 4th, who ordered online, who told a friend, or who has simply kept an eye on us over the years: you are the reason these fires are still burning.
From all 67 of us here on the mudbanks of the Mud River in Milton, West Virginia: thank you!
Appreciatively,

Dave Wertz
Vice President of Manufacturing
Blenko Glass Company

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