I decided to splurge and get the summer storm strata vase. It took the six weeks, but that was explained when I purchased it so I was ok with that. I received two courtesy emails during that period apologizing for the delays. When my vase arrived - I was so excited to open it, however it was not summer storm. I understand there is some level of variance to be expected in a hand made item, but this was a mostly dark red vase, somewhat orange toward the very bottom. I figured it must be the tangerine sent by mistake. I sent an email with a picture and it was agreed this was indeed the tangerine. I was offered an exchange or refund. To get a replacement, I would have to wait again as they confirmed there were no strata vases scheduled in the near future. I almost waited, but read several reviews on the site that the summer storm color (which I loved) didn’t appear like the pictures, so rather than have another long wait and maybe not have it close to the pictures I got a refund. The customer service person was very nice and the refund was sent the same day the vase was received. It was overall very disappointing because I was so excited to be getting a vase from Blenko.
