OUR PACKAGE CARRIERS EXPECT DELAYS DUE TO MASSIVE SHIPPING VOLUME
When should I place my order to ensure it is delivered by Christmas?
You'll need to order much earlier than usual due to higher than normal shipping volumes as a result of the impact of COVID19 on Blenko Glass and our shipping partners.
To ensure your package is created in our hot shop, then picked, packed, shipped, and delivered to your before the Christmas holiday: please order before December 7, 2020.
When will my order be delivered?
We strive to ensure your order leaves our warehouse within two business days after placing your order - however - sometimes this isn't possible. There are exceptions due to product availability - there are times when your item is out of stock, and we will have to create it especially for you! This can take some time, but your order will be on the way as soon as your items are cooled and off our annealing oven.
Contact us ahead of time if your order is urgent to ensure availability. We will try our best to accommodate you!
The shipping method selected during checkout will ultimately determine the arrival date of your order.
Example: If you use Ground Shipping, your item should arrive in 7-10 business days (fulfillment time + transit time) unless there is an exception.
You will receive an email update that contains your tracking number when the item has been marked as shipped. You can also view your tracking number by signing into your Blenko.com account.
Sometimes, certain specialty items are made to order and will require higher turn around time. These items will be identified on their product detail page.
How will you package my order?
We take extra caution in shipping to ensure safe delivery of your Blenko glass. Each order is selected by hand and packed in heavy duty corrugated shipping box. Pieces are then secured using special foam spray or individually wrapped in thick paper and/ or bubble wrap. Our goal is to make the best decisions to insure you glass arrives safely.
This individual consideration allows us to combine multiple items into the same box, saving you shipping costs and extra hassle.
Each order is guaranteed to arrive safely. When the improbable event occurs and your glass arrives damaged or broken we will gladly replace the items damaged during transit completely free.
Where’s my order? Will I receive a tracking number?
Yes, once the order leaves our warehouse you’ll receive an email update with your tracking number.
Additionally, you can check the tracking number in your account.
What shipping methods do you provide?
Currently we offer only Fedex SmartPost or the option for you to pick up items from our factory in Milton, WV. You can find the currently available shipping methods on the Checkout page after adding items to your cart.
For expedited shipping options, please contact us before placing your order.
How do you calculate the cost of shipping?
Shipping is calculated automatically at checkout based on distance from our Milton, WV warehouse and total order weight and volume.
Will my item be exactly like in the picture online?
Our glass is Imperfectly Perfect. Handcrafted items, like Blenko glass, will vary in appearance. While our glass artisans strive to make every piece similar, the final product depends on many variables that add slight variations and character. We take pride in these hallmarks of handmade, individually executed glass.
Do you include a pricing list in the order?
Each order will include a packing list that includes the items in your shipment with no pricing shown.
What happens if my item arrives broken or damaged?
We guarantee the safe delivery of your order. While it is rare for a piece to arrive damaged, we understand that sometimes accidents happen. We will replace any item that arrives damaged completely free with the same product.
There was an issue with delivery. What do I do?
After the product leaves our warehouse, the final delivery is completely dependent upon the carrier. If you have your tracking number, contact the courier’s customer service department to seek resolution.
I live outside the United States. Can you still ship to me?
At this time, we do not offer international shipping for our products. If you’d like to request this functionality, please contact us.
I want to return my item. What do I do?
Please contact us first if there was an issue with your order so that we may offer assistance.
If your order arrived and you wish to return it, you may always do so within 30 days of purchase.
Prepare the item in the original box and packaging if possible. Otherwise, package the item as securely as you can to ensure safe delivery.
Ship the package with tracking* via your preferred courier to:
Blenko Glass Company
*If the item is returned without providing tracking, we won’t be able to guarantee a refund.*
We reserve the right to refuse refunds and returns outside of 30 days and in instances where an item is not returned in new, unused condition. All returns are inspected and processed manually. You will receive an email update once your return has been processed.
How are refunds processed?
You will receive an email for your records anytime a refund is issued. You can also view refund status on the order under the Your Account section.
Refunds are only issued to the original payment method used for the order.
Example: if you used your Visa and checked out via our secure credit card form, you will be refunded to your Visa. Typically credit card refunds are 2-3 business days or in accordance with your bank’s policies.
In instances where the original payment method is no longer available, a gift card for the balance will be issued.
You will receive an email update for your records once a refund has been requested by us. It is up to your bank to process and update your statement in a timely manner.
My order was refunded, when can I expect to see it on my bank statement?
While refunds are generally requested on our end immediately, you may not see the refund on your bank statement for 3-5 business days or in accordance with your banks policies. Check your email for a refund confirmation and follow up with your bank if you have any questions.
We will never share your information with any third party. Period.
Read more here: https://blenko.com/privacy-policy/
I have a question not answered above. How can I reach you?
We have several ways to contact us! Please have your email address or order number ready so we can efficiently resolve your issue. Here are the contact options: